What is an ultimate cafE?
Simply put, an ultimate cafe is one that is superior in beverage and coffee offerings, food, design, social impact, online presence, aura, branding, guest experience, and cleanliness.
While most cafes live up to these standards, there are many ways to improve industry-wide. In January 2023, I launched a project, 'The Cafe Accountability & Responsibility Index' which has been designed to help bridge the information gap between the current state of the cafe community and future progress. While the study is still in progress and data has not been finalized, results as of 1/31/2023 indicate that the cafe community wants to see wages increase, more positive work environments, more sustainability efforts, more plants in cafes, different tipping models, and better maintained equipment.
By collecting this data, we're able to identify areas for improvement in cafes, and strategize a bit. Are these things going to change overnight? Of course not! This said, the first step to solving a problem is admitting there is one and knowing what it is. This thorough analysis is the key to further developing ultimate cafes, and turning great cafes into ultimate cafes.
Coffee Connoisseur
Learning & Development
Coffee Connoisseur
I've spent a significant amount of time as a coffee connoisseur, and I'm passionate about the scientific art of coffee. I know what makes a great guest experience and I'm constantly looking through the lens of a guest... What will they see, feel, smell, hear, taste, and how will these sensory elements define their experience?
Cafe Education
Learning & Development
Coffee Connoisseur
I've invested countless hours into connecting with individuals and teams, helping them improve workflow, build confidence in and out of the cafe, and develop soft skills necessary for world class hospitality. I have a diligent approach to cafe education and leave no piece of information unturned.
Learning & Development
Learning & Development
Learning & Development
My corporate background in Learning & Development, has helped me zero in on the "why" behind methodology, giving me a wholistic approach to learning . My why-based learning paradigm leads to a more comprehensive understanding, higher learning engagement, and better information retention.
Business Professional
Learning & Development
Learning & Development
I'm well-versed in business and have been a part of companies ranging in size including a marketing startup, a multi-billion dollar electronics corporation, and a real estate firm with a 100+ year longevity. I've seen what 'works' and what does not work and I'm an advocate for a positive employee experience.
Testimonials
Lovely Mempin | Co-owner & Chief Creative Officer, Evergreen Coffee
"Zach is a valuable member of our coffee community. As a new, startup coffee shop, Zach has provided great insight on our business. We appreciate his feedback both as a coffee connoisseur but also as someone who has been in the trenches and understands the operations of the coffee business. He has a deep understanding of the complexity of coffee and is also incredibly personable and open-minded."