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Assessment of current and future needs in L&D, Training, Health Code Compliance, learning programs, team performance, and operational standards among other aspects of the cafe, feedback for improvement
Evaluation of current L&D SAR, development and implementation
Custom course and curriculum development, resources, and training materials
Online learning management system (eLMS) implementation
SWOT/PEST Analyses, Gap Analysis, SMART planning, feedback for improvement
Identify major and minor competitors in your area, compare and contrast, find out what they're doing better than you, and where you have leverage
Review of exit interview feedback, survey current employees, identify trends, feedback for improvement
Review of guest feedback, google/yelp reviews, identify trends, feedback for improvement, and 'undercover' cafe testing
Optimize your point of sale system for efficient ordering, gather feedback from your team on POS needs, and implement changes to reduce friction at the register.
Observation of team performance during peak cafe times, data driven analysis, and feedback for improvement
Full menu sample and critical feedback, breakdown of sales data, suggestions for menu modifications and improvement
Individual and group sessions - custom full day sessions - resources & course materials
Explore how coffee is grown, processed, sourced, and roasted, and the importance of this knowledge in the cafe. Best paired with Pour Overs: Mastering & Methodology.
Hands on training steaming milk and milk alternatives, espresso drink variations and how to froth for each, milk science, do's and don'ts, milk temperature, latte art. Best paired with Espresso: Dial In and Shot Slinging.
Hands on espresso training. Learn how to pull shots, dial in your machine, and troubleshoot where necessary. Learn to taste espresso, and make adjustments to enhance taste. Best paired with Milk Science & Steaming.
Learn how to create the ultimate guest experience with world class Las Vegas hospitality. Point of Sale tips and tricks, communication with team members, and guests.
Learn how to clean and maintain all aspects of the cafe, lobby, and equipment. Learn about various health department standards and how to maintain compliance.
Learn how to manually brew single cups of coffee using various V60 and Chemex methods, and learn to taste coffee for its various components. Best paired with Coffee Knowledge: From Farm to Cup.
Learn how to boost your cafe resume to land your dream barista job, or land your first barista job regardless of your experience. Find out what to avoid so you don't get fired
Learn about the scientific art of coffee and its importance. Water filtration, espresso machine science, thermodynamics and milk, etc. Learn how to introduce coffee science to your team.
Learn how to create the ultimate cafe through beverages, coffee offerings, food, design, impact, online presence, aura, branding, guest experience, and cleanliness - a comprehensive approach.
Learn how to implement and utilize checklists as tools in the cafe at barista, manager, and owner levels. Gain access to my full checklist package, including PDF templates, auditing guides, and customizable spreadsheet templates to fit your cafe needs.
Learn to hire the right people, what tools to use and avoid, and how to evaluate your current staff to see whether or not your team is aligned with your goals.