Coffee with Zach

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Coffee with Zach

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    • Espresso Dial In
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    • Cleanliness & Compliance
    • Pour Over Methodology
    • Get Hired & Not Fired
  • Cafe Owner Education
    • Coffee Chemistry
    • Creating an Ultimate Cafe
    • Cafe Checklist Manifesto
    • Finding The Right People
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  • Podcast
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  • More
    • Home
    • Barista Education
      • Coffee Knowledge
      • Espresso Dial In
      • Milk Science & Steaming
      • Guest Service/Hospitality
      • Cleanliness & Compliance
      • Pour Over Methodology
      • Get Hired & Not Fired
    • Cafe Owner Education
      • Coffee Chemistry
      • Creating an Ultimate Cafe
      • Cafe Checklist Manifesto
      • Finding The Right People
    • Services
    • Coffee Blog
    • Podcast
    • Buy Zach a Coffee
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  • Home
  • Barista Education
    • Coffee Knowledge
    • Espresso Dial In
    • Milk Science & Steaming
    • Guest Service/Hospitality
    • Cleanliness & Compliance
    • Pour Over Methodology
    • Get Hired & Not Fired
  • Cafe Owner Education
    • Coffee Chemistry
    • Creating an Ultimate Cafe
    • Cafe Checklist Manifesto
    • Finding The Right People
  • Services
  • Coffee Blog
  • Podcast
  • Buy Zach a Coffee

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Services

Business

Learning & Development

L&D Audit

Assessment of current and future needs in L&D, Training, Health Code Compliance, learning programs, team performance, and operational standards among other aspects of the cafe, feedback for improvement

L&D System Architecture

Evaluation of current L&D SAR, development and implementation

Resource and Material Development

Custom course and curriculum development, resources, and training materials

LMS Implementation

Online learning management system (eLMS) implementation


Cafe Analysis

Business Analysis

SWOT/PEST Analyses, Gap Analysis, SMART planning, feedback for improvement

Competition Analysis

Identify major and minor competitors in your area, compare and contrast, find out what they're doing better than you, and where you have leverage

Employee Wellness & Job Satisfaction

Review of exit interview feedback, survey current employees, identify trends, feedback for improvement

Guest Experience

Review of guest feedback, google/yelp reviews, identify trends, feedback for improvement, and 'undercover' cafe testing

POS Optimization

Optimize your point of sale system for efficient ordering, gather feedback from your team on POS needs, and implement changes to reduce friction at the register.

Workflow

Observation of team performance during peak cafe times, data driven analysis, and feedback for improvement

Menu & Sales

Full menu sample and critical feedback, breakdown of sales data, suggestions for menu modifications and improvement

Education

Baristas

Individual and group sessions - custom full day sessions - resources & course materials

Coffee Knowledge: From Farm to Cup

Explore how coffee is grown, processed, sourced, and roasted, and the importance of this knowledge in the cafe. Best paired with Pour Overs: Mastering & Methodology.

Milk Science & Steaming

Hands on training steaming milk and milk alternatives, espresso drink variations and how to froth for each, milk science, do's and don'ts, milk temperature, latte art. Best paired with Espresso: Dial In and Shot Slinging.

Espresso: Dial In and Shot Slinging

Hands on espresso training. Learn how to pull shots, dial in your machine, and troubleshoot where necessary. Learn to taste espresso, and make adjustments to enhance taste. Best paired with Milk Science & Steaming.

Guest Service & Hospitality

Learn how to create the ultimate guest experience with world class Las Vegas hospitality. Point of Sale tips and tricks, communication with team members, and guests. 

Cleanliness & Health Department Compliance

Learn how to clean and maintain all aspects of the cafe, lobby, and equipment. Learn about various health department standards and how to maintain compliance.

Pour Overs: Mastering & Methodology

Learn how to manually brew single cups of coffee using various V60 and Chemex methods, and learn to taste coffee for its various components. Best paired with Coffee  Knowledge: From Farm to Cup.

Get Hired & Don't Get Fired

Learn how to boost your cafe resume to land your dream barista job, or land your first barista job regardless of your experience. Find out what to avoid so you don't get fired


Cafe Owners and Managers

Coffee Chemistry

Learn about the scientific art of coffee and its importance. Water filtration, espresso machine science, thermodynamics and milk, etc. Learn how to introduce coffee science to your team.

Creating the Ultimate Cafe

Learn how to create the ultimate cafe through beverages, coffee offerings, food, design, impact, online presence, aura, branding, guest experience, and cleanliness - a comprehensive approach.

Cafe 'Checklist Manifesto'

Learn how to implement and utilize checklists as tools in the cafe at barista, manager, and owner levels. Gain access to my full checklist package, including PDF templates, auditing guides, and customizable spreadsheet templates to fit your cafe needs.

Finding the Right People

Learn to hire the right people, what tools to use and avoid, and how to evaluate your current staff to see whether or not your team is aligned with your goals.

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