I've spent a significant amount of time as a coffee connoisseur, and I'm passionate about the scientific art of coffee. I know what makes a great guest experience and I'm constantly looking through the lens of a guest... What will they see, feel, smell, hear, taste, and how will these sensory elements define their experience?
I've invested countless hours into connecting with individuals and teams, helping them improve workflow, build confidence in and out of the cafe, and develop soft skills necessary for world class hospitality. I have a diligent approach to team education and leave no piece of information unturned.
I'm well-versed in business and have been a part of companies ranging in size including a marketing startup, a multi-billion dollar electronics corporation, and a real estate firm with a 100+ year longevity. I've seen what 'works' and what does not work and I'm an advocate for a positive employee experience.
SWOT/PEST Analyses, Gap Analysis, SMART planning, feedback for improvement
Update your existing employee handbook or create a new handbook, and develop a set of Standard Operating Procedures and Policies to help maintain and streamline day-to-day operations
Onboarding & offboarding, administration and tracking of disciplinary action forms, corrective action plans, promotion, demotion, employee check-ins and performance reviews
Review of exit interview feedback, survey current employees, identify trends, feedback for improvement
Implement and set up software as a service tools such as scheduling platforms, POS software, and cloud-based applications such as the Google workspace, Microsoft OneDrive, etc.
Identify major and minor competitors in your area, compare and contrast, find out what they're doing better than you, and where you have leverage
Review of guest feedback, google/yelp reviews, identify trends, feedback for improvement, and 'undercover' cafe testing
Optimize your point of sale system for efficient ordering, gather feedback from your team on POS needs, and implement changes to reduce friction at the register. Synchronize multiple departments, drawers, and POS screens to reduce friction among staff members
Observation of team performance during peak cafe times, data driven analysis, and feedback for improvement with live coaching
Full menu development for new/existing cafes, or full menu sample and critical feedback. Breakdown of historical sales data, suggestions for menu modifications and improvement. Entire menu cost breakdown and revenue-optimizing suggested pricing
Assessment of current and future needs in L&D, training, health code compliance, learning programs, team performance, and operational standards among other aspects of the cafe, feedback for improvement
Evaluation of current L&D SAR, or development and implementation of new L&D SAR
Custom course and curriculum development, resources, and training materials
Implement and optimize a new online learning management system (eLMS), or optimize a current eLMS
"Zach is a valuable member of our coffee community. As a new, startup coffee shop, Zach has provided great insight on our business. We appreciate his feedback both as a coffee connoisseur but also as someone who has been in the trenches and understands the operations of the coffee business. He has a deep understanding of the complexity of coffee and is also incredibly personable and open-minded."